Frequently Asked Questions

SomaSync AI is the first AI-powered, hands-free clinical assistant designed specifically for manual therapy practitioners. Our platform combines Natural Language Processing, real-time speech recognition, and anatomical intelligence to revolutionize clinical documentation.

The system listens to your verbal observations during postural assessments and treatment sessions, automatically identifies anatomical structures and deviations, and generates structured SOAP notes in real-time—all while keeping your hands free to focus on your clients.

SomaSync AI is designed for manual therapy practitioners including:

• Licensed Massage Therapists (LMTs)
• Physical Therapists (PTs)
• Chiropractors
• Myofascial Release Practitioners
• Manual Osteopaths
• Bodywork Students and Educators

Any manual therapy professional who performs postural assessments and needs to document findings can benefit from SomaSync AI.

SomaSync AI is currently in Phase I Development as of Q1 2026. We are:

• Developing and validating our core AI model for anatomical recognition
• Building the minimum viable product (MVP) with mobile integration
• Preparing for pilot testing with 10-15 licensed therapists

We expect to begin Phase I pilot testing in Q3 2026, with a broader Phase II beta program in Q4 2026 involving 50+ practitioners. Full commercial launch is planned for 2027.

Not yet. SomaSync AI is under active development and not available for public use. We are currently accepting applications for our Phase I pilot program, which will begin in Q3 2026.

To express interest in early access, please contact us at [email protected]

Manual therapists face several critical documentation challenges:

• Lost Data: Relying on memory leads to incomplete records
• Time Burden: 10-15 minutes per session spent on documentation
• Unstandardized Assessment: No consistent recording method
• Compliance Risk: Incomplete documentation affects billing and legal defensibility
• Workflow Disruption: Breaking away from hands-on work interrupts therapeutic flow

SomaSync AI solves these problems by enabling hands-free, AI-powered documentation that captures observations in real-time without disrupting the session.

SomaSync AI uses your smartphone's microphone or a Bluetooth earbud to capture your verbal observations during sessions. Simply speak naturally as you work:

"Mark restricted right upper trapezius"
"Anterior pelvic tilt"
"Elevated left scapula"

The AI engine processes your speech in real-time, identifies anatomical structures, maps deviations, and time-stamps all observations. You never need to stop what you're doing to take notes.

The SomaSphere is our collaborative insight engine that transforms individual assessments into community-powered wisdom. After identifying a deviation like "anterior pelvic tilt," you can tap the SomaSphere icon to access:

• Interactive 3D anatomical models
• Heat maps showing prevalence of similar patterns across demographics
• Population-level musculoskeletal health trends
• Context for understanding if your client's issue is part of a broader pattern

This gives you unprecedented clinical context by showing how office workers, athletes, or specific age groups present with similar patterns.

SyncLearn provides just-in-time education during your sessions. When SomaSync suggests a pattern like "Upper Crossed Syndrome," a Learn icon appears. Tapping it launches a 30-90 second module featuring:

• Tutorial videos on specific palpation techniques
• Interactive anatomical diagrams
• Visual guides to involved muscle groups
• Brief explanations of associated TCM patterns

This turns every session into a learning opportunity, reinforcing knowledge and introducing new techniques directly within your workflow.

The Client Portal is a patient-facing application that creates a complete care ecosystem. Clients can:

• Track their recovery progress with visualizations
• Log symptoms before and after appointments
• Report how they're feeling post-session
• View their treatment history and progress

As a practitioner, you benefit from:

• Cross-referencing your observations with client-reported symptoms
• Receiving alerts when clients report concerning symptoms
• AI-suggested follow-ups or medical referrals when appropriate
• Enhanced client engagement and accountability

In controlled testing, our AI model achieves ≥80% accuracy in identifying anatomical tissues, deviations, and laterality (left/right). Our Phase I goal is to maintain this accuracy in real-world clinical settings.

The system is trained specifically on clinical language used by manual therapists and continues to improve through use. You can always review and edit transcriptions in real-time, and the system learns from corrections.

SomaSync AI's Knowledge Engine understands clinical language related to:

• Muscles: 100+ muscles and muscle groups
• Joints: Major articulations throughout the body
• Soft Tissue: Tendons, ligaments, and fascia
• Nerves: Major nerve pathways
• Deviations: Postural deviations and movement patterns
• Patterns: Upper Crossed Syndrome, Lower Crossed Syndrome, and other compensation patterns

Yes, absolutely. SomaSync generates draft notes that you can review, edit, and approve before finalizing. You maintain complete control over your clinical documentation.

You can see the transcription in real-time during your session and make corrections as needed. The system learns from these corrections to improve accuracy over time.

SomaSync AI is designed to work with equipment you likely already have:

• Smartphone: iPhone (iOS) or Android device
• Audio Input: Built-in microphone OR Bluetooth earbud/headset
• Internet Connection: For cloud processing and sync

No special equipment is required. For optimal hands-free operation, we recommend any Bluetooth earbud. We will also offer a recommended in-ear device optimized for clinical environments.

SomaSync AI will support:

• iOS: iPhone 8 and newer, iOS 14 or later
• Android: Android 9.0 (Pie) or newer

The app is being developed as a native mobile application for both platforms to ensure optimal performance and integration with device features.

For the MVP (Phase I), yes, an internet connection is required for:

• Real-time AI processing and analysis
• Cloud synchronization across devices
• Access to SomaSphere and SyncLearn content

Future versions will include an offline mode that captures and stores data locally, then syncs when connectivity is restored.

Phase I focuses on copy-to-clipboard functionality, allowing you to easily paste generated notes into any system you currently use.

Phase II will include direct integrations with major EHR and practice management systems including:

• Massage Book
• Jane App
• SimplePractice
• Cliniko
• Other popular platforms based on user demand

Phase I supports English only. We are focusing on perfecting the English clinical language model before expanding.

Additional languages (Spanish, Mandarin, Portuguese, etc.) will be added in future phases based on user demand and market research.

If SomaSync doesn't recognize or misunderstands something, you can:

• View the real-time transcription and see what was captured
• Repeat or rephrase your observation
• Manually edit the transcription
• Add typed notes for anything not captured by voice

The system learns from corrections, so accuracy improves over time with use.

Planned subscription pricing (subject to change):

• Starter: $29/month - Basic documentation features
• Professional: $49/month - Full SomaSphere and SyncLearn access
• Enterprise: Custom pricing - Multi-practitioner clinics and educational institutions

Early Access Benefit: Pilot program participants will receive free access during testing and a lifetime discount on subscription pricing.

At commercial launch, we plan to offer a 14-day free trial with full access to Professional tier features.

Pilot program participants get free access during the entire testing period (estimated 6-12 months) plus exclusive lifetime discounts.

No setup fees for individual subscriptions. Your subscription includes:

• Full access to the mobile application
• Cloud storage for all documentation
• Regular updates and new features
• Customer support
• Security and HIPAA compliance infrastructure

Optional add-ons may be available for custom EHR integrations or advanced analytics packages.

Yes. All subscriptions are month-to-month with no long-term contracts required. You can cancel at any time, and you'll retain access through the end of your billing period.

Your data remains accessible for 90 days after cancellation, allowing you to export or migrate your records.

HIPAA compliance is under active development. We are building SomaSync AI with HIPAA compliance as a core requirement from day one. Our architecture includes:

• End-to-end encryption for all data
• Secure cloud storage on Microsoft Azure
• Role-based access controls
• Comprehensive audit trails
• Business Associate Agreements (BAAs)

Full HIPAA compliance will be verified and certified before commercial launch.

We implement multiple layers of security:

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Control: Multi-factor authentication and role-based permissions
• Cloud Security: Hosted on Microsoft Azure with enterprise-grade security
• Regular Audits: Third-party security assessments and penetration testing
• Backup & Recovery: Automated backups with disaster recovery protocols

You maintain complete control. Your client data is:

• Owned entirely by you
• Accessible only to you and authorized users you designate
• Never sold or shared with third parties
• Used only for providing the service you subscribed to

SomaSphere population data is anonymized and aggregated, with no personally identifiable information included.

Upon cancellation:

• Your data remains accessible for 90 days
• You can export all documentation in standard formats
• After 90 days, data is permanently deleted from our systems
• You can request immediate deletion at any time

We provide easy export tools to ensure you never lose access to your clinical records.

No permanent audio recordings are made. Audio is:

• Processed in real-time for speech-to-text conversion
• Immediately discarded after transcription
• Never stored on our servers
• Never transmitted beyond the transcription service

Only the text transcription and AI-generated insights are saved to your clinical records.

We're accepting applications for our Phase I pilot program (starting Q3 2026). To apply:

1. Email us at [email protected]
2. Include: Your name, license type, practice location, and years of experience
3. Tell us why you're interested in SomaSync AI
4. We'll review applications on a rolling basis

Limited to 10-15 participants for Phase I. Priority given to diverse practice types and geographic locations.

Support options will include:

• Email Support: Response within 24 hours
• Knowledge Base: Comprehensive documentation and tutorials
• Video Tutorials: Step-by-step guides for all features
• Community Forum: Connect with other practitioners
• Live Chat: (Professional & Enterprise tiers)
• Phone Support: (Enterprise tier)

Pilot participants get priority support with direct access to the development team.

Yes. We provide comprehensive onboarding including:

• Interactive tutorial on first launch
• Video training series covering all features
• Practice sessions with mock assessments
• Best practices guide for optimal accuracy
• Ongoing tips and tricks as you use the platform

Pilot participants receive personalized training sessions and ongoing coaching.

Absolutely! User feedback is crucial to our development process. You can:

• Submit feedback directly through the app
• Email suggestions to [email protected]
• Participate in user surveys and interviews
• Join our community forum discussions

Pilot participants have direct influence on product development and feature prioritization.

During development and pilot phases, expect frequent updates. Post-launch:

• Bug Fixes: As needed, often within 24-48 hours
• Minor Updates: Every 2-4 weeks with improvements and refinements
• Major Features: Quarterly releases with significant new functionality
• AI Model Updates: Continuous improvement based on usage data

All updates are automatic and include detailed release notes explaining what's new.